Hey there! We've found the following might help you get unblocked faster:

• 🧵 Deployment Stuck on Issuing TLS certificate
• 🧵 DNS Configuration Issue for Custom Domain popolnenie.kz
• 🧵 "Custom domain stuck on 'Waiting for DNS update' (Hostinger, root domain)"

If you find the answer from one of these, please let us know by solving the thread!

Hey! Are you sure you've properly set the necessary CNAME with your DNS provider?

Yes, I am using Squarespace, my host is www and my alias is what railway provided

Do you mind sharing a screenshot of your squarespace dashboard where you have configured your DNS?

✅ The ticket Trial plan domain setup issue has been marked as completed.

Yes, here is a screenshot

You have a misconfiguration; Your DNS record is to www, which is a subdomain and would resolve to www.[jnrcapitalpartners.com](http://jnrcapitalpartners.com), but your configuration in Railway is pointing to the root (jnrcapitalpartners.com).

Please review the Docs on how to set up a www. subdomain that redirects to the root or apex domain: https://docs.railway.com/guides/public-networking#adding-a-root-domain-with-www-subdomain-to-cloudflare

When I did @ for the name, it said that there was an issue, thats why I did www and then I added four separate A records to the root domain ('@'), provided by Squarespace.

I'm confused what needs to change for this to work?

SquareSpace does not support CNAME flattening or dynamic ALIAS records, which are required for root or apex level domains to function on Railway. Please see the recommended workaround in the Docs (direct link).