7 months ago
I used Squarespace as my domain, but it has been waiting for the DNS to update for over 72 hours. I checked the DNS using an online checker and it is definitely live.
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9 Replies
7 months ago
Hey there! We've found the following might help you get unblocked faster:
If you find the answer from one of these, please let us know by solving the thread!
7 months ago
Hello!
We've escalated your issue to our engineering team.
We aim to provide an update within 1 business day.
Please reply to this thread if you have any questions!
Status changed to Awaiting User Response Railway • 7 months ago
7 months ago
Hey! Are you sure you've properly set the necessary CNAME with your DNS provider?
7 months ago
Yes, I am using Squarespace, my host is www and my alias is what railway provided
Status changed to Awaiting Railway Response Railway • 7 months ago
7 months ago
Do you mind sharing a screenshot of your squarespace dashboard where you have configured your DNS?
Status changed to Awaiting User Response Railway • 7 months ago
7 months ago
✅ The ticket Trial plan domain setup issue has been marked as completed.
mahmoud-railway
Do you mind sharing a screenshot of your squarespace dashboard where you have configured your DNS?
7 months ago
Yes, here is a screenshot
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Status changed to Awaiting Railway Response Railway • 7 months ago
7 months ago
You have a misconfiguration; Your DNS record is to www, which is a subdomain and would resolve to www.jnrcapitalpartners.com, but your configuration in Railway is pointing to the root (jnrcapitalpartners.com).
Please review the Docs on how to set up a www. subdomain that redirects to the root or apex domain: https://docs.railway.com/guides/public-networking#adding-a-root-domain-with-www-subdomain-to-cloudflare
Status changed to Awaiting User Response Railway • 7 months ago
christian
You have a misconfiguration; Your DNS record is to www, which is a subdomain and would resolve to www.jnrcapitalpartners.com, but your configuration in Railway is pointing to the root (jnrcapitalpartners.com).Please review the Docs on how to set up a www. subdomain that redirects to the root or apex domain: https://docs.railway.com/guides/public-networking#adding-a-root-domain-with-www-subdomain-to-cloudflare
7 months ago
When I did @ for the name, it said that there was an issue, thats why I did www and then I added four separate A records to the root domain ('@'), provided by Squarespace.
I'm confused what needs to change for this to work?
Status changed to Awaiting Railway Response Railway • 7 months ago
7 months ago
SquareSpace does not support CNAME flattening or dynamic ALIAS records, which are required for root or apex level domains to function on Railway. Please see the recommended workaround in the Docs (direct link).
Status changed to Awaiting User Response Railway • 7 months ago
6 months ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 6 months ago