i want to have access to my plan of 5$/month with my workspace I have requested a refund
dlopezzzz
HOBBYOP

7 months ago

i have requested a refund because you have charged me a plan 20$ of month and I haven´t requested that plan. I want to have the old plan and also my workspace please.

Solved

5 Replies

Railway
BOT

7 months ago

Hey there! We've found the following might help you get unblocked faster:

If you find the answer from one of these, please let us know by solving the thread!


7 months ago

Hi there,

Please go to your Workspace > Plans page, scroll down, and click "Downgrade to Hobby".

Regards,

Christian


Status changed to Awaiting User Response Railway 7 months ago


Railway
BOT

6 months ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway 6 months ago


Railway

Hey there! We've found the following might help you get unblocked faster: - [🧵 What will I get in 5$ Hobby Plan? 5$ Credits or Whole Plan for one month?](https://station.railway.com/questions/what-will-i-get-in-5-hobby-plan-5-cre-5165e318) - [🧵 if I upgrade to the hobby plan, is there a way to cap usage at 5$ a month?](https://station.railway.com/questions/if-i-upgrade-to-the-hobby-plan-is-there-404b2736) - [🧵 if i take hobby plan does the 5$ will deduct after 1 month](https://station.railway.com/questions/if-i-take-hobby-plan-does-the-5-will-de-501979b9) If you find the answer from one of these, please let us know by solving the thread!

dlopezzzz
HOBBYOP

6 months ago

hola. quiero un reembolso, del mes que solicite por aqui y este mes que me lo han vuelto a cobrar y no se como se cancela ya que no le he dado ningún uso


Status changed to Awaiting Railway Response Railway 6 months ago


dlopezzzz

hola. quiero un reembolso, del mes que solicite por aqui y este mes que me lo han vuelto a cobrar y no se como se cancela ya que no le he dado ningún uso

dlopezzzz
HOBBYOP

6 months ago

con quien tengo que ponerme en contacto para que me ayude??


echohack
EMPLOYEE

6 months ago

Hi there!

I'm seeing that you have successfully downgraded to the Pro plan, but your usage is higher than $5. Here's how it works:

The Hobby plan costs $5/mo. You are charged upfront for the subscription cost, and the minimum amount you pay is $5/mo with $5 of usage included (it is not a discount). To summarize:

  • Minimum Cost: $5/mo buys you $5 in usage. This is the minimum cost for using Railway on the Hobby plan.

  • Usage Under $5: You are still charged $5.

  • Usage Over $5: You are charged $5 + any additional usage you incur.

Please refer to https://docs.railway.app/reference/pricing#plan-pricing for more information.

Hope that helps!


Status changed to Awaiting User Response Railway 6 months ago


Railway
BOT

5 months ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway 5 months ago


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