i want to have access to my plan of 5$/month with my workspace I have requested a refund
dlopezzzz
HOBBYOP

10 months ago

i have requested a refund because you have charged me a plan 20$ of month and I haven´t requested that plan. I want to have the old plan and also my workspace please.

Solved

5 Replies

Railway
BOT

10 months ago

Hey there! We've found the following might help you get unblocked faster:

If you find the answer from one of these, please let us know by solving the thread!


10 months ago

Hi there,

Please go to your Workspace > Plans page, scroll down, and click "Downgrade to Hobby".

Regards,

Christian


Status changed to Awaiting User Response Railway 10 months ago


Railway
BOT

10 months ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway 10 months ago


Railway

Hey there! We've found the following might help you get unblocked faster: - [🧵 What will I get in 5$ Hobby Plan? 5$ Credits or Whole Plan for one month?](https://station.railway.com/questions/what-will-i-get-in-5-hobby-plan-5-cre-5165e318) - [🧵 if I upgrade to the hobby plan, is there a way to cap usage at 5$ a month?](https://station.railway.com/questions/if-i-upgrade-to-the-hobby-plan-is-there-404b2736) - [🧵 if i take hobby plan does the 5$ will deduct after 1 month](https://station.railway.com/questions/if-i-take-hobby-plan-does-the-5-will-de-501979b9) If you find the answer from one of these, please let us know by solving the thread!

dlopezzzz
HOBBYOP

9 months ago

hola. quiero un reembolso, del mes que solicite por aqui y este mes que me lo han vuelto a cobrar y no se como se cancela ya que no le he dado ningún uso


Status changed to Awaiting Railway Response Railway 9 months ago


dlopezzzz

hola. quiero un reembolso, del mes que solicite por aqui y este mes que me lo han vuelto a cobrar y no se como se cancela ya que no le he dado ningún uso

dlopezzzz
HOBBYOP

9 months ago

con quien tengo que ponerme en contacto para que me ayude??


echohack
EMPLOYEE

9 months ago

Hi there!

I'm seeing that you have successfully downgraded to the Pro plan, but your usage is higher than $5. Here's how it works:

The Hobby plan costs $5/mo. You are charged upfront for the subscription cost, and the minimum amount you pay is $5/mo with $5 of usage included (it is not a discount). To summarize:

  • Minimum Cost: $5/mo buys you $5 in usage. This is the minimum cost for using Railway on the Hobby plan.
  • Usage Under $5: You are still charged $5.
  • Usage Over $5: You are charged $5 + any additional usage you incur.

Please refer to https://docs.railway.app/reference/pricing#plan-pricing for more information.

Hope that helps!


Status changed to Awaiting User Response Railway 9 months ago


Railway
BOT

9 months ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway 9 months ago


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