10 months ago
Hello,
I attempted to make a payment several times, but my card was declined each time. However, I noticed that $1 was charged for each failed attempt.
I would like to know when these charges will be refunded.
2 Replies
10 months ago
Hey there! We've found the following might help you get unblocked faster:
If you find the answer from one of these, please let us know by solving the thread!
10 months ago
Hey! In our records it's showing that you currently have an active subscription to the Hobby plan. As for the $1 charges, these are temporary authorization charges done by our payment processor to check the validity of the provided payment method. These charges are automatically refunded and it may take a few days for the money to reach your bank account. Hope this helps.
I'm going to mark this post as solved, but feel free to re-open if you have any more questions.
Status changed to Awaiting User Response Railway • 10 months ago
Status changed to Solved mahmoud-railway • 10 months ago