Lost my data as billing plan for interrupted
praveenjoshua23
HOBBYOP

2 months ago

I have lost all my data which was serving content to a live website, since billing was interrupted due to declined transaction. Is there any way to recover the instance of Directus and the Postgres DB?

Solved$10 Bounty

7 Replies

Railway
BOT

2 months ago

Hey there! We've found the following might help you get unblocked faster:

If you find the answer from one of these, please let us know by solving the thread!


brody
EMPLOYEE

2 months ago

You haven't lost any data, your deployments are offline, I'll let the community help you with getting them back online.


uxuz
MODERATOR

2 months ago

Hey, as Brody mentioned above, your data isn't gone. You just need to redeploy them via the dashboard since they got removed / went offline.


praveenjoshua23
HOBBYOP

2 months ago

I tried redeploying but I'm unable to, here's how it looks:

I also get this message when that happens:
Pausing non-pro deploys as we catch up with github's post-incident webhook buildup.

Attachments


praveenjoshua23

I tried redeploying but I'm unable to, here's how it looks:I also get this message when that happens:Pausing non-pro deploys as we catch up with github's post-incident webhook buildup.

uxuz
MODERATOR

2 months ago

Hey, we had an incident going so it wasn't possible for you to deploy at that time, please try again now as non-pro deploys have been enabled again. Make sure to deploy the Postgres database service first since the Directus service depends on it, which is most likely why the health check failed in your screenshot above.


praveenjoshua23

I tried redeploying but I'm unable to, here's how it looks:I also get this message when that happens:Pausing non-pro deploys as we catch up with github's post-incident webhook buildup.

uxuz
MODERATOR

2 months ago

Hey, did you manage to redeploy the services?


praveenjoshua23
HOBBYOP

2 months ago

Yes, Thank you for guiding me!


Status changed to Solved uxuz about 2 months ago


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