my website is down
Anonymous
FREEOP

7 months ago

How long does it take to have my website back online after successfully paying to the hobby plan?

Attachments

$10 Bounty

6 Replies

Railway
BOT

7 months ago

Hey there! We've found the following might help you get unblocked faster:

If you find the answer from one of these, please let us know by solving the thread!


parmstar
EMPLOYEE

7 months ago

You do not have an active deploy for your service - log in and deploy it.


Status changed to Awaiting User Response Railway 7 months ago


parmstar

You do not have an active deploy for your service - log in and deploy it.

Anonymous
FREEOP

7 months ago

I had a guy to deploy for me previously, and it worked during the free trial, my website was running smoothly. After the free trial was over, I tried paying for the hobby plan, but I had an issue with my card, so it took me 10 days to sort out my card issue to which my account was paused. after subscribing today, My website is yet not active. I've tried redeploying, but still my website is still showing like this; "see on screenshot below" I don't know what to do

Attachments


rjbathgate
PRO

7 months ago

Looking at the DNS for the domain shown in the screenshot, there is no CNAME record for non www and a vercel one for www. But maybe that is the required set up for however your deploying your app, but... As far as I understand, to connect a custom domain to a Railway deployment, you need to add the CNAME it gives you during the custom domain setup.

https://docs.railway.com/guides/public-networking#custom-domains

You also have some A Records for both non www and www which may conflict with the CNAMEs.


Anonymous
FREEOP

7 months ago

But it was working perfectly during the free trial, could it be something you guys did when you paused my account?


rjbathgate
PRO

7 months ago

No idea if the DNS has changed since your free trial, but I would recommend checking what DNS/CNAME the Custom Domain section of your deployment says - it should also indicate whether it's picked up the valid record or not.

Settings > Networking > Public networking > Custom Domain

The fact it's currently showing a vercel, not railway CNAME is a bit of a red flag to me.


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