6 months ago
How long does it take to have my website back online after successfully paying to the hobby plan?
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6 Replies
6 months ago
Hey there! We've found the following might help you get unblocked faster:
If you find the answer from one of these, please let us know by solving the thread!
6 months ago
You do not have an active deploy for your service - log in and deploy it.
Status changed to Awaiting User Response Railway • 6 months ago
parmstar
You do not have an active deploy for your service - log in and deploy it.
6 months ago
I had a guy to deploy for me previously, and it worked during the free trial, my website was running smoothly. After the free trial was over, I tried paying for the hobby plan, but I had an issue with my card, so it took me 10 days to sort out my card issue to which my account was paused. after subscribing today, My website is yet not active. I've tried redeploying, but still my website is still showing like this; "see on screenshot below" I don't know what to do
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6 months ago
Looking at the DNS for the domain shown in the screenshot, there is no CNAME record for non www and a vercel one for www. But maybe that is the required set up for however your deploying your app, but... As far as I understand, to connect a custom domain to a Railway deployment, you need to add the CNAME it gives you during the custom domain setup.
https://docs.railway.com/guides/public-networking#custom-domains
You also have some A Records for both non www and www which may conflict with the CNAMEs.
6 months ago
But it was working perfectly during the free trial, could it be something you guys did when you paused my account?
6 months ago
No idea if the DNS has changed since your free trial, but I would recommend checking what DNS/CNAME the Custom Domain section of your deployment says - it should also indicate whether it's picked up the valid record or not.
Settings > Networking > Public networking > Custom Domain
The fact it's currently showing a vercel, not railway CNAME is a bit of a red flag to me.