6 months ago
Around September 4, 19:20 UTC 0, huge network problems began between the services and with external ones (There were problems both before and after. But that was the peak of the problems - the services fell off when communicating with the database (different, the problem is definitely not in the code)). The problem is permanent, that is, it appears "sometimes" and it cannot be our fault on all services.
Projects:
255b9412-6b59-457e-8c73-8c034a25d41e - Even today, this issue has been reproduced
cfd7115f-c78d-4ced-95fa-7fd76d99c478 - Approximately September 4, 19:20 UTC 0 started and lasted 3 hours (complete unavailability)
Very often, something happens with RabbitMQ (I understand about our possible problem with retry, but this is not fixed even by restarting services). We have a lot of projects working with 22291f03-77c3-4722-a922-061b4bcd99ea rabbitmq
And if there are network problems, they are not solved by rebooting. Time passes, and everything returns to normal. This happens for at least a month. September 4-5 is the longest.
4 Replies
6 months ago
Hey there! We've found the following might help you get unblocked faster:
If you find the answer from one of these, please let us know by solving the thread!
6 months ago
Hello!
We're acknowledging your issue and attaching a ticket to this thread.
We don't have an ETA for it, but, our engineering team will take a look and you will be updated as we update the ticket.
Please reply to this thread if you have any questions!
6 months ago
Hi, between August 29th until September 9th an issue was introduced that would cause TCP connections to reset/timeout. Can you check if the issue is persisting past the 9th and let us know. I see all the examples given are before the fix.
Status changed to Awaiting User Response Railway • 6 months ago
Status changed to Solved jake • 6 months ago
6 months ago
✅ The ticket Network Performance Issue has been marked as completed.