Hi Railway Support,

I’m encountering an issue with Postgres in my project (https://railway.app/project/cb9ee7cb-cb44-4744-bd0b-84c517097753). The “Database Connection” in the Postgres Data UI is stuck/loading and never establishes a handshake. The service shows as deployed and required variables are present, but the UI cannot connect.

Details:

• Project: cb9ee7cb-cb44-4744-bd0b-84c517097753

• Environment: [fill: e.g., production or development, include its ID if available]

• Service: Postgres

• Symptom: “Database Connection” does not complete; UI remains hanging.

• What I’ve done already:

  1. Checked Postgres logs (no obvious crash, but connection isn’t completing) — can supply the last 30–50 lines if needed.

  2. Attempted manual connection with psql using the provided DATABASE_URL (with ?sslmode=require if needed) — getting a connection failure (I can paste the exact error message).

  3. Verified that DATABASE_URL is set and used by the application, including SSL settings.

  4. Restarted the Postgres service.

  5. Confirmed there’s no apparent quota or obvious limit exceeded on my side.

What I need:
Help diagnosing why the Postgres Data UI cannot complete the database connection and guidance on what to adjust so the database becomes reachable (or clarification if there’s a platform-side issue).

I can attach screenshots, full log snippets, and the exact error from the psql attempt if you advise which would be most useful.