a year ago
Hi Railway Support Team,
I’m facing an issue where my SadaPay card was successfully charged $5.00 for my Railway subscription (charged as Rs. 308.16 PKR on 08 August 2025 at 2:28 PM PST), but my account still shows an unpaid invoice and is preventing me from upgrading to the Hobby plan.
Please note:
- Funds were always available.
- The charge has been confirmed by my card provider (SadaPay).
- The card number used ends in 4152.
- The merchant listed is Railway San Francisco CA.
I have already sent an email regarding this, but I am submitting here as well for quicker resolution. Please help verify and mark the invoice as paid.
Thank you!
Best regards,
Zohaib Shafqat
4 Replies
a year ago
Hey there! We've found the following might help you get unblocked faster:
If you find the answer from one of these, please let us know by solving the thread!
a year ago
Subject: Follow-Up: Incorrect Charge Despite Available Trial Credits
Dear Railway Support Team,
Thank you for reviewing my earlier message. I’d like to follow up and clarify that:
- My account was granted the standard $5.00 in free trial credits.
- My actual usage was only around $1.09, which should have been fully covered by those credits.
- However, I was still charged Rs. 308.16 (approximately $1.09 USD) on 08 August 2025, which seems to be for this usage.
It appears that the free credits were not properly applied, and I was incorrectly billed for usage that should’ve been covered by the trial plan.
Request:
Kindly review the billing and either:
- Refund the Rs. 308.16 charged to my card (ending in 4152), or
- Re-credit the $5 trial balance and deduct the $1.09 from that instead.
Please let me know if you need any additional screenshots or transaction details.
Thank you again for your assistance.
Best regards,
Zohaib Shafqat
a year ago
Hello,
The $1 is a verification charge and will be automatically refunded in 5 - 10 business days.
Best,
The Railway Team.
Status changed to Awaiting User Response Railway • 11 months ago
a year ago
And now it looks like you've got your Hobby charge. So, that's fine moving forward.
10 months ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 11 months ago