Payment debited but plan gave error
cvinni21
FREEOP
10 months ago
You debited 5 Brazilian reais from my card, but there was an error activating the plan and I was not reimbursed.
3 Replies
Railway
BOT
10 months ago
Hey there! We've found the following might help you get unblocked faster:
- 📚 Pricing FAQs
- 🧵 Payment Verification Failed – Card Declined
- 🧵 Hello, I want to pay the plan of 5$ but again there was an error and the payment window did not work, please help me
If you find the answer from one of these, please let us know by solving the thread!
10 months ago
Hey, this sounds like a $1 payment verification charge, it will be refunded automatically.
sarahkb125
EMPLOYEE
10 months ago
That is correct - this is a pending charge that will be removed.
Status changed to Awaiting User Response Railway • 10 months ago
Status changed to Solved sarahkb125 • 10 months ago