a year ago
I am experiencing an issue while trying to subscribe to the Hobby Plan. My payment was declined with the error message: "Your card was declined for an unknown reason. Contact your card issuer for more information."
However, I have verified that my card (VISA from Nam Á Bank) is functional and is able to process international payments. I have also ensured that all card details were correctly entered. Could you please help me understand why this is happening and assist me in resolving the issue?
4 Replies
a year ago
Hey there! We've found the following might help you get unblocked faster:
- 🧵 Tax and failed to pay
- 🧵 regarding the payment
- 🧵 Unable to Purchase Hobby Plan – Card Getting Declined
- 🧵 Hobby plan subscription
If you find the answer from one of these, please let us know by solving the thread!
a year ago
Hello,
Your bank has declined the payment. This isn't anything we have control over on our side. Please contact your bank and ask them to allow the payments.
Best,
Brody
Status changed to Awaiting User Response Railway • 11 months ago
10 months ago
thank you your support
Status changed to Awaiting Railway Response Railway • 11 months ago
10 months ago
Anytime! I see that the payment on your account has now gone through, so you should be sorted.
Happy Building 🚂 !
Status changed to Awaiting User Response Railway • 11 months ago
Status changed to Solved chandrika • 11 months ago