plan hobby
reentovictatana6-source
FREEOP

9 months ago

I bought a subscription to the $5 plan. Can you tell me how I can see it? I am attaching the receipt and transaction b642c7a4-4883-4082- 879A-A1A20CA765F3

Solved

7 Replies

Railway
BOT

9 months ago

Hey there! We've found the following might help you get unblocked faster:

If you find the answer from one of these, please let us know by solving the thread!


9 months ago

What are you looking for?

You can see your current plan here: https://railway.com/workspace/plans

If you need more billing support please use the direct billing email, billing@railway.app.


Railway

Hey there! We've found the following might help you get unblocked faster: - [🧵 Payment Charged But Invoice Still Unpaid – $5 Subscription Issue](https://station.railway.com/questions/payment-charged-but-invoice-still-unpaid-30bbbef0) - [🧵 Subscription not Acknoledeg](https://station.railway.com/questions/subscription-not-acknoledeg-660440d1) - [📚 Pricing FAQs](https://docs.railway.com/reference/pricing/faqs) - [📚 Refunds](https://docs.railway.com/reference/pricing/refunds) If you find the answer from one of these, please let us know by solving the thread!

reentovictatana6-source
FREEOP

9 months ago

I am attaching the receipt


echohack
EMPLOYEE

9 months ago

Very strange. It looks like your account was canceled one day after you subscribed. I went ahead and refunded you the $5. You can resubscribe to the Hobby plan at any time.


Status changed to Awaiting User Response Railway 10 months ago


Status changed to Solved echohack 10 months ago


echohack

Very strange. It looks like your account was canceled one day after you subscribed. I went ahead and refunded you the $5\. You can resubscribe to the Hobby plan at any time.

reentovictatana6-source
FREEOP

9 months ago

Unfortunately, the refund has not been received yet, can you tell me how long the refund can take?


Status changed to Awaiting Railway Response Railway 10 months ago


9 months ago

Refunds take 5 - 10 days.


Status changed to Awaiting User Response Railway 10 months ago


reentovictatana6-source
FREEOP

9 months ago

thank you


Status changed to Awaiting Railway Response Railway 10 months ago


Status changed to Solved echohack 10 months ago


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