2 months ago
I bought a subscription to the $5 plan. Can you tell me how I can see it? I am attaching the receipt and transaction b642c7a4-4883-4082- 879A-A1A20CA765F3
7 Replies
2 months ago
Hey there! We've found the following might help you get unblocked faster:
If you find the answer from one of these, please let us know by solving the thread!
2 months ago
What are you looking for?
You can see your current plan here: https://railway.com/workspace/plans
If you need more billing support please use the direct billing email, billing@railway.app.
Railway
Hey there! We've found the following might help you get unblocked faster: - [🧵 Payment Charged But Invoice Still Unpaid – $5 Subscription Issue](https://station.railway.com/questions/payment-charged-but-invoice-still-unpaid-30bbbef0) - [🧵 Subscription not Acknoledeg](https://station.railway.com/questions/subscription-not-acknoledeg-660440d1) - [📚 Pricing FAQs](https://docs.railway.com/reference/pricing/faqs) - [📚 Refunds](https://docs.railway.com/reference/pricing/refunds) If you find the answer from one of these, please let us know by solving the thread!
2 months ago
I am attaching the receipt
Attachments
2 months ago
Very strange. It looks like your account was canceled one day after you subscribed. I went ahead and refunded you the $5. You can resubscribe to the Hobby plan at any time.
Status changed to Awaiting User Response Railway • 2 months ago
Status changed to Solved echohack • 2 months ago
echohack
Very strange. It looks like your account was canceled one day after you subscribed. I went ahead and refunded you the $5. You can resubscribe to the Hobby plan at any time.
2 months ago
Unfortunately, the refund has not been received yet, can you tell me how long the refund can take?
Status changed to Awaiting Railway Response Railway • 2 months ago
Status changed to Awaiting User Response Railway • 2 months ago
2 months ago
thank you
Status changed to Awaiting Railway Response Railway • 2 months ago
Status changed to Solved echohack • 2 months ago