8 days ago
Hi Railway team, I would like to keep my existing Railway account as-is (projects, environment variables, billing, deployment history — everything), but update the login credentials (linked GitHub account and email) to my new ones, because I have lost access to the old ones due to a company domain migration. I have referenced this previously resolved case which involved a similar GitHub re-linking on the Railway side: https://station.railway.com/questions/can-t-unlink-github-from-old-account-12c5a2f6 My situation: - Our company domain changed from medicals.inc to medicals.group. - My existing Railway account is registered with team@medicals.inc and linked to GitHub account "Medicals-Inc". - I can no longer receive mail at team@medicals.inc, and the old GitHub account "Medicals-Inc" also has its primary email on that old domain, so I cannot log in via either method. - I have a new GitHub account "Medicals-clinic" and a new email team@medicals.group that I would like to use going forward. What I would like: On my existing Railway account, please: 1. Change the account email from team@medicals.inc to team@medicals.group 2. Replace the linked GitHub account from "Medicals-Inc" to "Medicals-clinic" I do NOT want a new Railway account. I want to keep all existing projects, settings, and billing on the current account, and only change the login credentials. Account details: - Current Railway account email: team@medicals.inc - Currently linked GitHub handle: Medicals-Inc - New email to set: team@medicals.group - New GitHub handle to link: Medicals-clinic - GitHub Organization hosting the deployed repos: https://github.com/medicals-inc-dev (My new GitHub account Medicals-clinic is an owner/member of this Organization, so I can prove ownership — e.g., by creating a railway-gh-verify repo on the Org or on my new account if needed.) Thank you for your help. Kazushi Osada
2 Replies
Status changed to Awaiting Railway Response Railway • 8 days ago
8 days ago
We're unable to change account emails, swap linked GitHub accounts, or modify login credentials under any circumstances. This is a hard security boundary, not a policy limitation - performing these changes would compromise account security for all users.
The path forward is to recover access through your original auth provider. Since your account is linked to the "Medicals-Inc" GitHub account, you would need to regain access to that GitHub account (for example, by updating its primary email to your new domain through GitHub's account recovery process). Once you can log into that GitHub account again, you can log into Railway and update your settings yourself.
If the old email domain (medicals.inc) is part of a company domain migration you control, you may also be able to set up mail forwarding from the old domain to receive GitHub's recovery emails.
Status changed to Awaiting User Response Railway • 8 days ago
8 days ago
Thank you for answering to my quesiton.
I understood that and anyway I will check my ex-Git hub account again
I appriciade it
Status changed to Awaiting Railway Response Railway • 8 days ago
Status changed to Solved Railway • 8 days ago