Hello,

I'm contacting you regarding an attempt to switch from the free offer to the Hobby subscription on your platform.

I first tried to pay with a prepaid card, which was not accepted. I then tried using a standard bank card, which also failed. However, despite these unsuccessful attempts, I have noticed that sums have been debited from my bank account.

I would therefore be grateful if you could reimburse the amounts wrongly debited and check that my account remains in free mode, as it was initially.

Please do not hesitate to contact me should you require any further information, and I will be happy to send you any supporting documents if necessary.

Thank you in advance for your help and responsiveness.