2 months ago
Hello,
I am unable to delete my account because of a past due invoice, but I no longer wish to use Railway. I would appreciate it if you could cancel my subscription and delete my account without requiring payment, as I do not intend to use the service further.
Thank you.
4 Replies
2 months ago
Hey there! We've found the following might help you get unblocked faster:
If you find the answer from one of these, please let us know by solving the thread!
2 months ago
You’ll need to clear any outstanding invoices before we can cancel your subscription and delete your account. Once your balance is settled, you’ll be able to delete your account from your Account Page.
Status changed to Awaiting User Response Railway • 3 months ago
brody
You’ll need to clear any outstanding invoices before we can cancel your subscription and delete your account. Once your balance is settled, you’ll be able to delete your account from your Account Page.
2 months ago
Hi, thanks for the clarification.
I wasn’t aware that the billing was charged in advance — I originally thought it worked as a standard monthly subscription after payment. Because of this misunderstanding, I don’t have plans to settle the outstanding balance.
Given this situation, is it still possible to proceed with deleting my account and removing my payment information? Please advise on the next steps.
Thank you.
Status changed to Awaiting Railway Response Railway • 3 months ago
2 months ago
I've cancelled your subscription on our end, so you should be good to proceed with the deletion now.
Status changed to Awaiting User Response Railway • 3 months ago
2 months ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 2 months ago