Hey there! We've found the following might help you get unblocked faster:

• 🧵 Duplicate charge without payment

• 🧵 Unauthorized Charge and Subscription Cancellation Request

• 📚 Pricing Plans

If you find the answer from one of these, please let us know by solving the thread!

Voilà les captures d'écran

Hello,

You can request a refund by following the docs at https://docs.railway.com/reference/pricing/refunds#requesting-a-refund

Best,

The Railway Team

Hello Railway Support,

I am contacting you regarding a billing issue with my subscription.

Normally, I pay $5 on the 28th of each month.

Here is the detailed timeline of what happened:

On August 28, 2025, an invoice was generated.

On September 1, 2025, I paid this invoice (so it covered the August cycle).

However, Railway also generated another invoice on September 1, 2025 that remained pending.

On September 30, 2025, when I paid for my September cycle, that payment was applied to the pending invoice from September 1 (which was actually a duplicate of the August cycle).

As a result, I ended up paying twice for the same billing period (August/September).

I attempted to request a refund through the FAQ tool, but it only allows me to request a refund for the September 30 transaction — and warns that my subscription and projects would be canceled. I do not want to cancel my subscription, because I still use Railway for my projects.

What I kindly request is simply:

A refund of the extra $5 charged (duplicate),

OR

To have this extra payment credited toward my next billing cycle, without canceling my current subscription.

I have attached screenshots of my Railway invoices and my UBA bank statement as proof.

Thank you for your help in resolving this issue.

Best regards,

Are you still with me please?

Hey! Your refund is approved. Processing takes 5-10 business days and will be refunded to your default payment method on file.