Hey there! We've found the following might help you get unblocked faster:

• 🧵 Log retention upgrading from hobby to pro plan

• 🧵 Help with Railway URL Not Working (Hobby Plan)

• 🧵 Hobby plan

If you find the answer from one of these, please let us know by solving the thread!

Hi, thanks for your response!

Those help articles didn’t solve my problem.

I really need a Railway team member to help me downgrade to the $5 Hobby plan and pay my $6.62 debt instead of the full $20.

Please forward this to a support representative. Thank you!

Hi Railway team,

I was previously on the $20 Pro plan, but my project went into debt.

Right now I have a $6.62 outstanding balance.

I would like to pay off my balance and downgrade to the $5 Hobby plan.

However, when I try to make the payment, Railway only allows a $20 minimum payment.

Please help me switch to the $5 Hobby plan — I only want to pay my $6.62 debt plus $5 for the Hobby plan (total around $11.62), not $20.

I really appreciate your help!

Email: reyimbergenovvali702@gmail.com

Hello,

You would need to pay the full amount of your outstanding bill.

https://invoice.stripe.com/i/acct_1HNrvlCJoPsRzQsd/live_YWNjdF8xSE5ydmxDSm9Qc1J6UXNkLF9UQ0tkanBPcVBoajczQ2xEWU4yWWV1elgwbnpnNUlaLDE1MjQ2MDk5Ng0200u0VW4fjq?s=ap

Best,
Brody