Services are not loading and support cannot be provided
bryanvilladev
PROOP

5 months ago

Description

Currently, the services deployed on Railway are not loading.
Because of this, it is not possible to provide support to users, which is a critical blocker for operations.

mag emoji Steps to Reproduce

  1. Access the project in Railway (IntegraIAIA / DEV).

  2. Observe that the service fails to load and remains stuck (screenshot attached).

Expected Behavior

Services should load properly in Railway so that users can access them and support can be provided.

Actual Behavior

  • Services remain inaccessible (blank loading screen).

  • Unable to provide user support.

Logs / Evidence

  • Screenshot attached.

  • Please check Railway logs for more details.

Priority

Critical – This issue blocks user support and service availability.

Context

Started happening on [insert exact date/time if you know].
No manual changes were made prior to the incident (please confirm if any recent deployments may have caused this).

Attachments

Solved

2 Replies

Railway
BOT

5 months ago

Hey there! We've found the following might help you get unblocked faster:

If you find the answer from one of these, please let us know by solving the thread!


ray-chen
EMPLOYEE

5 months ago

Hi! Are you still experiencing this issue?

Apologies, this is related to https://status.railway.com/cmfv2ciuy00krz1jvwfghr4gz


Status changed to Awaiting User Response Railway 5 months ago


Status changed to Solved bryanvilladev 5 months ago


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