subscription with prepaid card
mramazan
FREEOP

5 months ago

I tried to upgrade my subscription with a prepaid card, but it said prepaid cards can't be used. however, $1 was still taken from my card. its been 11 days and im still waiting for refund

5 Replies

Railway
BOT

5 months ago

Hey there! We've found the following might help you get unblocked faster:

If you find the answer from one of these, please let us know by solving the thread!

brody
EMPLOYEE

5 months ago

Hello,

Stripe is showing me that the verification charges have been returned. You will need to contact your bank going forward.

Best,
The Railway Team.

rainbow flag1

Status changed to Awaiting User Response Railway • 5 months ago

brody

Hello,Stripe is showing me that the verification charges have been returned. You will need to contact your bank going forward.Best,The Railway Team.

mramazan
FREEOP

5 months ago

:DDD

Status changed to Awaiting Railway Response Railway • 5 months ago

asik76
FREE

2 months ago

Hello Railway Support,

I accidentally upgraded to the Hobby plan and was charged $6.

I only wanted to use the free trial.

Please cancel my Hobby plan and refund this charge.

Thank you,

asik76

Hello Railway Support,I accidentally upgraded to the Hobby plan and was charged $6.I only wanted to use the free trial.Please cancel my Hobby plan and refund this charge.Thank you,

samgordon
PROTop 5% Contributor

2 months ago

Please make your own thread for this or contact the billing team directly at billing@railway.app.

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