a year ago
I tried to upgrade my subscription with a prepaid card, but it said prepaid cards can't be used. however, $1 was still taken from my card. its been 11 days and im still waiting for refund
5 Replies
a year ago
Hey there! We've found the following might help you get unblocked faster:
If you find the answer from one of these, please let us know by solving the thread!
a year ago
Hello,
Stripe is showing me that the verification charges have been returned. You will need to contact your bank going forward.
Best,
The Railway Team.
Status changed to Awaiting User Response Railway • 12 months ago
brody
Hello, Stripe is showing me that the verification charges have been returned. You will need to contact your bank going forward. Best, The Railway Team.
a year ago
:DDD
Status changed to Awaiting Railway Response Railway • 12 months ago
9 months ago
Hello Railway Support,
I accidentally upgraded to the Hobby plan and was charged $6.
I only wanted to use the free trial.
Please cancel my Hobby plan and refund this charge.
Thank you,
asik76
Hello Railway Support, I accidentally upgraded to the Hobby plan and was charged $6. I only wanted to use the free trial. Please cancel my Hobby plan and refund this charge. Thank you,
9 months ago
Please make your own thread for this or contact the billing team directly at billing@railway.app.