Hello Railway Support Team,

I'm experiencing issues with TCP Proxy connectivity to my PostgreSQL database and need assistance.

Project Details:

• Project: sunny-strength

• Environment: production

• PostgreSQL service: postgres-production-1337.up.railway.app

• Port: 5432

Problem Description: I configured TCP Proxy for my PostgreSQL service to access it from outside Railway network, but all connection attempts fail with "connection timeout expired" error.

Steps I've taken:

1. Created TCP Proxy in Settings → Networking for PostgreSQL service

2. Generated domain: postgres-production-1337.up.railway.app

3. Deployed the changes (the deployment completed successfully)

4. Waited 10+ minutes for TCP Proxy to activate

5. Attempted connections using multiple PostgreSQL clients (psql, pgAdmin 4) with correct credentials

Connection parameters used:

• Host: postgres-production-1337.up.railway.app

• Port: 5432

• Database: railway

• User: railway

• Password: [correct password from PGPASSWORD variable]

Error received:

psql: error: connection to server at "postgres-production-1337.up.railway.app" (66.33.22.56), port 5432 failed: Operation timed out
Is the server running on that host and accepting TCP/IP connections?

Additional context: The TCP Proxy appears configured correctly in the Railway dashboard, showing the domain and port 5432. However, no external connections can reach the database. Internal connections within Railway network work fine (my n8n service can connect using postgres.railway.internal).

What I need: I need to access the PostgreSQL database externally to run a SQL command (DELETE FROM "user";) to reset n8n user accounts, as I've lost access to the n8n admin panel.

Could you please:

1. Check if TCP Proxy is properly activated for my PostgreSQL service

2. Verify if there are any firewall or network issues blocking connections

3. Suggest alternative methods to access the database if TCP Proxy cannot be fixed

Thank you for your assistance!