Unwarranted bill

paumarro

HOBBYOP

6 months ago

I got charged 40$ for excessive memory usage (hobby plan), when the server wasn't even running in the billed time frame.

Solved

2 Replies

Railway

BOT

6 months ago

Hey there! We've found the following might help you get unblocked faster:

🧵 Will i be charged if I dont have any active users
🧵 question about the additional usage charge on hobby plan
🧵 bigger bill with 50% less executions n8n

If you find the answer from one of these, please let us know by solving the thread!

angelo-railway

EMPLOYEE

6 months ago

Hello,

You can request a refund by following the docs at https://docs.railway.com/reference/pricing/refunds#requesting-a-refund

Best,

The Railway Team

Status changed to Awaiting User Response Railway • 6 months ago

Railway

BOT

5 months ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway • 5 months ago