4 months ago
i want to sign up for the hobby plan and I enter my card details and address and I have to choose a tax region - I choose GB VAT and then I think it expects some kind of number - It's called the Tax ID - what is this? I don't know what that is and it wont let me complete the subscription without it
8 Replies
4 months ago
Hey there! We've found the following might help you get unblocked faster:
If you find the answer from one of these, please let us know by solving the thread!
4 months ago
I am not a company - I am an individual hobbyist
3 months ago
If you're using Railway for personal use, please add your billing address to ensure the correct sales tax amount is assessed. A tax ID is not needed when using Railway for personal use. You should be able to leave the field blank.
Status changed to Awaiting User Response Railway • 4 months ago
3 months ago
Hello, the subscribe to hobby plan button is not active with no tax id when billing address is in the EU
Status changed to Awaiting Railway Response Railway • 4 months ago
3 months ago
Hello!
We're acknowledging your issue and attaching a ticket to this thread.
We don't have an ETA for it, but, our engineering team will take a look and you will be updated as we update the ticket.
Please reply to this thread if you have any questions!
3 months ago
🛠️ The ticket Simplifying account setup process has been marked as triage.
3 months ago
Hello!
We've escalated your issue to our engineering team.
We aim to provide an update within 1 business day.
Please reply to this thread if you have any questions!
Status changed to Awaiting User Response Railway • 4 months ago
3 months ago
✅ The ticket Simplifying account setup process has been marked as completed.
3 months ago
Hi Veeti,
The Subscribe to Hobby Plan button is enabled once you've entered valid credit card details. The Tax ID field is optional.
Regards,
Christian
3 months ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 3 months ago