Hey there! We've found the following might help you get unblocked faster:

• 🧵 Project Missing from Dashboard After Subscription Ended

• 🧵 Workspace missing

• 🧵 my workspace missing

• 🧵 All services missing on project dashboard

If you find the answer from one of these, please let us know by solving the thread!

Hi Railway team,

I no longer have the receipt email, but my API is still running:

https://padron-api-production.up.railway.app

My GitHub account is carlosfeliz.

Please check which workspace has this deployment and restore my access to it.

Hello,

You have logged into the wrong Railway account.

But it's with my GitHub, that's what I don't understand. I need help, please

I don't understand. All I did was clear the cache on my PC, and then my deployments stopped appearing. I only see this message saying I don't have any plans, even though I have the Hobby plan.

Also, I don't know why you're telling me I'm on the wrong Railway, but it's my GitHub account. I can even test my private API repository, and I don't know what's going on.

The old Railway account must have not been this GitHub account.

Can anyone help me at least a little to understand why I need access to my account?

Hi,

You need access to the account you originally signed in on to access the projects created with that account.

The issue is that I only know I accessed it through GitHub.

Can someone from Railway tell me, even just which email I used, because it's not actually accessing my GitHub account and is showing this account that says "free" when I actually have a plan?

You don't have to give me the exact email address, but anything that gives me a clue as to which one I used?

If you want, you can write to me at the email address provided, and I can answer everything you need to know to get my account back.