a month ago
Hi Railway team,
My deployed project is still running at:
https://padron-api-production.up.railway.app
However, after clearing my browser cache, my Railway dashboard only shows a “Trial Workspace”.
My previous workspace with the Hobby plan and my project no longer appears.
Here are my details:
- GitHub username: [tu usuario exacto de GitHub]
- Email associated with Railway: [tu correo]
- Project name: padron-api
- URL still active: https://padron-api-production.up.railway.app
Could you please re-link my old workspace to my account or restore access?
Thank you very much.
9 Replies
a month ago
Hey there! We've found the following might help you get unblocked faster:
If you find the answer from one of these, please let us know by solving the thread!
a month ago
Hi Railway team,
I no longer have the receipt email, but my API is still running:
https://padron-api-production.up.railway.app
My GitHub account is carlosfeliz.
Please check which workspace has this deployment and restore my access to it.
Status changed to Awaiting User Response Railway • 27 days ago
brody
Hello,You have logged into the wrong Railway account.
a month ago
But it's with my GitHub, that's what I don't understand. I need help, please
a month ago
I don't understand. All I did was clear the cache on my PC, and then my deployments stopped appearing. I only see this message saying I don't have any plans, even though I have the Hobby plan.
Also, I don't know why you're telling me I'm on the wrong Railway, but it's my GitHub account. I can even test my private API repository, and I don't know what's going on.
carlosfeliz
I don't understand. All I did was clear the cache on my PC, and then my deployments stopped appearing. I only see this message saying I don't have any plans, even though I have the Hobby plan.Also, I don't know why you're telling me I'm on the wrong Railway, but it's my GitHub account. I can even test my private API repository, and I don't know what's going on.
a month ago
The old Railway account must have not been this GitHub account.
a month ago
Can anyone help me at least a little to understand why I need access to my account?
carlosfeliz
Can anyone help me at least a little to understand why I need access to my account?
a month ago
Hi,
You need access to the account you originally signed in on to access the projects created with that account.
samgordon
Hi,You need access to the account you originally signed in on to access the projects created with that account.
a month ago
The issue is that I only know I accessed it through GitHub.
Can someone from Railway tell me, even just which email I used, because it's not actually accessing my GitHub account and is showing this account that says "free" when I actually have a plan?
You don't have to give me the exact email address, but anything that gives me a clue as to which one I used?
If you want, you can write to me at the email address provided, and I can answer everything you need to know to get my account back.