Billing problem
carlosrr0431
PROOP

6 months ago

Hello, I'm using more than 80% of Railway's own servers, and yet they're not applying the discount to my bill.
Solved

7 Replies

Railway
BOT

6 months ago

Hey there! We've found the following might help you get unblocked faster:

If you find the answer from one of these, please let us know by solving the thread!


itsrems
EMPLOYEE

6 months ago

Hi there,

We've recently made the full cutover to our metal infrastructure, and as such, we've updated our prices to be lower.

This means the prices you see on your invoice are the "metal" prices, just without a discount needed.

Best,

Nico


Status changed to Awaiting User Response Railway 6 months ago


carlosrr0431
PROOP

6 months ago

Hi, Server costs remain very high, and user costs don't appear to have decreased.


Status changed to Awaiting Railway Response Railway 6 months ago


itsrems
EMPLOYEE

6 months ago

Hi,

This is entirely dependent on what you have deployed. I recommend checking out your resource usage under https://railway.app/account/usage and looking at projects consuming high resources, and troubleshoot why it's doing so.

Unfortunately, we can't assist you further with figuring out why your bill is higher than normal - it's out of our control, and akin to asking a utilities company "why is my water bill high". We only know how much resources you consume, we don't know why.

If you'd like to control your spending on Railway, I highly suggest enabling Usage Limits (https://docs.railway.app/reference/usage-limits).


Status changed to Awaiting User Response Railway 6 months ago


carlosrr0431
PROOP

6 months ago

Hi, I'm working on a 24-hour WhatsApp Web project, and I'd like to keep costs down as much as possible; otherwise, it's not feasible. If I reduce the amount of RAM and CPU in my server, will that help lower costs?


Status changed to Awaiting Railway Response Railway 6 months ago


Status changed to Solved carlosrr0431 6 months ago


carlosrr0431

Hi, I'm working on a 24-hour WhatsApp Web project, and I'd like to keep costs down as much as possible; otherwise, it's not feasible. If I reduce the amount of RAM and CPU in my server, will that help lower costs?

carlosrr0431
PROOP

6 months ago

Hi, I'm working on a 24-hour WhatsApp Web project, and I'd like to keep costs down as much as possible; otherwise, it's not feasible. If I reduce the amount of RAM and CPU in my server, will that help lower costs?


Status changed to Awaiting Railway Response Railway 6 months ago


chandrika
EMPLOYEE

6 months ago

Hey Carlos, you could reduce them but that wouldn't necessarily reduce the cost as that entirely depends on how much of those your app ends up using.

Could you please check out our docs on optimizing usage: https://docs.railway.com/guides/optimize-usage?


Status changed to Awaiting User Response Railway 6 months ago


Status changed to Solved carlosrr0431 6 months ago


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