Hey there! We've found the following might help you get unblocked faster:

• 🧵 Python application becomes unresponsive at 1 vCPU

• 🧵 The problem with the domain

• 🧵 Railway Project Domain Not Resolving (DNSPROBEFINISHEDBADCONFIG) — App Running, Logs OK

• 🧵 Unable to contact support

If you find the answer from one of these, please let us know by solving the thread!

Hello,

This is an issue with your domain setup, I have opened this thread to the community so that they can help you sort that out.

I just resolve this issue with my domain provider now and they helped add the DNS record from here in their end

But It still doesn't work from your end.

And this is their recommendation:

"You have to contact new provider and install SSL to www record"

We will automatically issue a certificate when you add your www subdomain, you have yet to do that.

Please could you suggest how i can do this?

My startup's website has been down for days now trying to fix this

Hi enyoyx-hq, as I can see that you are having some issues with DNS propogation for your custom domain, you can have a look at my detailed response for how to work with Custom Domains: https://station.railway.com/questions/dns-configuration-issue-for-custom-domai-10696e8a#fcrf

I am sure that would help you

Hello @clashing I have done what's in your guide and check my DNS and it shows it has propagetd successfully but when I try accessing it I get this:

Thanks for the confirmation. What is the service that you are hosting on Railway, which is pointing to this domain? Provide a screenshot of the service in Railway, along with logs being visible.

Also, provide the initial configuration of the server

Bluehost.

I may not undersatnd your other requests

Please can you explain further

https://dnschecker.org/#CNAME/www.tryenvoyx.com

Here's the DNS checkker status

The guys at bluehost just reached out to say I should wait for the propagation to be complete even when it indicates from DNS checker that it's all complete

I tried it using Postman, and I received a 404 error, which means that your server (whatever you are hosting on Railway) is not providing a valid path/file. So, it's an application-level issue. I have the following queries:

a. What things have you put in the Railway? Is it a web server or a website?

b. Please provide the code snippet of the initial lines of the file that you have hosted in Railway.

Then only I can help

When you type the domain URI in the browser, it shows the website contents (default page) because for https & http calls, ports 443 & 80 are used (the railway app might be serving on a different port).

So, even if DNS propagation takes time, you can always check with POSTMAN regarding whether your code is working fine or not!! And as of now, its showing a 404 error for your railway deployment

It's basically a landing page deployed from a github repo to railway.

Please provide the screenshot of the railway service like this, and also the Github repo link (later you can edit the same, to hide it from the chat)

Here's it.

Here's the github repo

Thanks, got the issue. You can use the custom domain only when the Railway UI shows that the DNS record has been fetched and is pointing to your desired one. For my case, I was using a custom domain, and it was super fast to get updated.

By the way, did you add the correct CNAME DNS record at your domain-end (the @ record)? As proposed by the Bluehost guy, you should wait till the DNS setup/transfer is completely done.

Acc to the docs: https://docs.railway.com/guides/public-networking#add-a-custom-domain, you can only use the custom domain when the status of it would be green/verified.

Yes I added the record correctly.

I guess I have to wait then

You have not added the www subdomain to Railway yet. You currently only have the root domain set. Your www subdomain is not going to work if you don't set it up on Railway.

Any direct way to achieve this?

Like I do not have any sub domain.

Just tryenvoyx.com

Right, you need to add your www subdomain to Railway.

Yup, remove the current DNS configurations from Bluehost and Railway custom domain settings. Then add www.tryenvoyx.comas the custom domain, followed by DNS additions in Bluehost. That would resolve the issue.

Under the advanced settings of your current domain, it says the same

The user does not need to remove anything from Railway because they have not added the www subdomain to Railway to begin with.

Let me confirm

Now, the URL is working, enyoyx-hq

Yes man!

Thanks for the assistance.

You guys are super responsive