4 months ago
Dear Railway Support Team,
I hope this message finds you well.
I am experiencing an issue while trying to upgrade my account to the Hobby plan. I entered my Mastercard details, but the system showed the following error message:
"Your card does not support this type of purchase."
However, when I checked my Mastercard transaction history, I noticed that multiple charges have already been made to:
"Railway USA San Francisco"
Specifically, $1 was charged five times (totaling $5), although I have not successfully upgraded my plan.
Could you please clarify why this happened and advise me on how to proceed?
Should I wait for a refund or retry the payment with a different method?
I would appreciate your prompt assistance.
Best regards,
2 Replies
4 months ago
Hey there! We've found the following might help you get unblocked faster:
🧵 Issue with plan payment – \$1 charge but plan not received
🧵 Server upgrade started with version 80404, but server upgrade of version 80404 is still pending
If you find the answer from one of these, please let us know by solving the thread!
4 months ago
Hello,
The $1 is a verification charge and will be automatically refunded in 5 - 10 business days. Trying another card is likely the best way to go forward as we do not support other payment methods.
Best,
The Railway Team
Status changed to Awaiting User Response Railway • 5 months ago
4 months ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 4 months ago