Issue with Upgrading to Hobby Plan – Card Charged but Upgrade Failed

drovergogo
FREE

12 days ago

Dear Railway Support Team,

I hope this message finds you well.

I am experiencing an issue while trying to upgrade my account to the Hobby plan. I entered my Mastercard details, but the system showed the following error message:

"Your card does not support this type of purchase."

However, when I checked my Mastercard transaction history, I noticed that multiple charges have already been made to:

"Railway USA San Francisco"
Specifically, $1 was charged five times (totaling $5), although I have not successfully upgraded my plan.

Could you please clarify why this happened and advise me on how to proceed?
Should I wait for a refund or retry the payment with a different method?

I would appreciate your prompt assistance.

Best regards,

Awaiting User Response

2 Replies

Railway
BOT

12 days ago

Hey there! We've found the following might help you get unblocked faster:

If you find the answer from one of these, please let us know by solving the thread!


11 days ago

Hello,

The $1 is a verification charge and will be automatically refunded in 5 - 10 business days. Trying another card is likely the best way to go forward as we do not support other payment methods.

Best,
The Railway Team


Status changed to Awaiting User Response Railway 11 days ago