Hi Railway Support, I’ve been using Railway on a paid plan for the past few months (around $42/month), but recently my dashboard shows I’m on a Trial Plan with no billing history. My project is now shut down due to “unpaid subscription,” even though I’ve been paying regularly. It looks like either: * I was moved to a new workspace accidentally, or * my payment method failed without notification, or * something went wrong with my account setup. Could you please help me: 1. Restore access to my previous paid workspace, and 2. Reactivate my project under the correct billing plan? The current workspace showing is: **Vertex Wealth Limited** My email address for the account is: **kingittechops@gmail.com** Let me know if you need any additional information from me. Thanks in advance,

Lost Access to Paid Workspace / Billing History Missing

kingittechops

PROOP

10 months ago

Hi Railway Support,

I’ve been using Railway on a paid plan for the past few months (around $42/month), but recently my dashboard shows I’m on a Trial Plan with no billing history. My project is now shut down due to “unpaid subscription,” even though I’ve been paying regularly.

It looks like either:

I was moved to a new workspace accidentally, or
my payment method failed without notification, or
something went wrong with my account setup.

Could you please help me:

Restore access to my previous paid workspace, and
Reactivate my project under the correct billing plan?

The current workspace showing is: Vertex Wealth Limited

My email address for the account is: kingittechops@gmail.com

Let me know if you need any additional information from me.

Thanks in advance,

Solved

3 Replies

Railway

BOT

10 months ago

Hey there! We've found the following might help you get unblocked faster:

If you find the answer from one of these, please let us know by solving the thread!

kingittechops

PROOP

10 months ago

Hi Railway team,

I’m trying to upgrade to the Hobby Plan, but I keep getting this error:

"Cannot destructure property 'paymentIntent' of '(intermediate value)' as it is undefined."

This happens right after I enter my card details and click "Subscribe to Hobby Plan."

I’ve tried refreshing, using incognito mode, and a different browser — but no luck.

Could you please look into this?

Let me know if you need my workspace ID or account email.

Thanks in advance!

angelo-railway

EMPLOYEE

10 months ago

I am a little confused as Vertex Wealth Ltd. does have a valid plan. Are you sure that you are interacting with the correct workspace object?

Everything is showing up as current on that workspace.

Status changed to Awaiting User Response Railway • 10 months ago

Railway

BOT

9 months ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway • 10 months ago

Welcome!