Hi Railway Support, I’ve been using Railway on a paid plan for the past few months (around $42/month), but recently my dashboard shows I’m on a Trial Plan with no billing history. My project is now shut down due to “unpaid subscription,” even though I’ve been paying regularly. It looks like either: * I was moved to a new workspace accidentally, or * my payment method failed without notification, or * something went wrong with my account setup. Could you please help me: 1. Restore access to my previous paid workspace, and 2. Reactivate my project under the correct billing plan? The current workspace showing is: **Vertex Wealth Limited** My email address for the account is: **kingittechops@gmail.com** Let me know if you need any additional information from me. Thanks in advance,

Lost Access to Paid Workspace / Billing History Missing

kingittechops

PROOP

a year ago

Hi Railway Support,

I’ve been using Railway on a paid plan for the past few months (around $42/month), but recently my dashboard shows I’m on a Trial Plan with no billing history. My project is now shut down due to “unpaid subscription,” even though I’ve been paying regularly.

It looks like either:

I was moved to a new workspace accidentally, or
my payment method failed without notification, or
something went wrong with my account setup.

Could you please help me:

Restore access to my previous paid workspace, and
Reactivate my project under the correct billing plan?

The current workspace showing is: Vertex Wealth Limited

My email address for the account is: kingittechops@gmail.com

Let me know if you need any additional information from me.

Thanks in advance,

Solved

3 Replies

Railway

BOT

a year ago

Hey there! We've found the following might help you get unblocked faster:

If you find the answer from one of these, please let us know by solving the thread!

kingittechops

PROOP

a year ago

Hi Railway team,

I’m trying to upgrade to the Hobby Plan, but I keep getting this error:

"Cannot destructure property 'paymentIntent' of '(intermediate value)' as it is undefined."

This happens right after I enter my card details and click "Subscribe to Hobby Plan."

I’ve tried refreshing, using incognito mode, and a different browser — but no luck.

Could you please look into this?

Let me know if you need my workspace ID or account email.

Thanks in advance!

angelo-railway

EMPLOYEE

a year ago

I am a little confused as Vertex Wealth Ltd. does have a valid plan. Are you sure that you are interacting with the correct workspace object?

Everything is showing up as current on that workspace.

Status changed to Awaiting User Response Railway • 12 months ago

Railway

BOT

a year ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway • 11 months ago

Welcome!