a year ago
Hy, i never deploy mi proyect, and still de payment was charger to mi credit card last month, i ask for the refound and was confimed that it was going to be, but this month i see that the payment was charged again to mi credit card, i need the refound of the money allready charged and not to be charged again in the future please.
4 Replies
a year ago
Hey there! We've found the following might help you get unblocked faster:
- 📚 Pricing FAQs
- 🧵 Services Running but App Unreachable – Database Connection Failing (Recurring Issue)
- 📚 Refunds
- 🧵 Request for refund for payment for the duplicate hobby plan.
If you find the answer from one of these, please let us know by solving the thread!
a year ago
Hello,
You can request a refund by following the docs at https://docs.railway.com/reference/pricing/refunds#requesting-a-refund
Best,
The Railway Team
Status changed to Awaiting User Response Railway • about 1 year ago
a year ago
ok, it dont let me ask for refund, i want to take down the auto charge on the credit card, to prevent future charges on it, how can i do that?
Status changed to Awaiting Railway Response Railway • about 1 year ago
a year ago
If you aren't able to request a refund, then the invoice would not be eligible for a refund.
Status changed to Awaiting User Response Railway • about 1 year ago
a year ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 12 months ago