Hey there! We've found the following might help you get unblocked faster:

• 🧵 Unpaid invoice after payment fail.

• 📚 Pricing FAQs

• 🧵 Invoice paid, but still marked unpaid in my billing dashboard: invoce number A3C938F3-0017

If you find the answer from one of these, please let us know by solving the thread!

Hiya,

It looks like the payment was canceled and not applied to your account. That should be automatically refunded to your bank.

Hello Railway Support,

I am following up regarding my subscription payment issue.

On September 27, 2025, $20.00 USD were successfully deducted from my Visa card ending in 7635 for invoice #5NHEEWB0-0004. I received receipt #2924-4747 and my bank confirms the payment (see attached screenshots).

However, in my Railway billing dashboard, the invoice still appears as unpaid (September 28, 2025 usage-based subscription – $20.00).

This means that the charge was captured by my bank but not applied to my Railway account. Could you please:

• Manually apply the payment to my account, or

• Confirm when the refund will be processed so that I can re-pay the invoice.

I’m attaching:

• Railway dashboard screenshot (invoice unpaid).

• Bank transaction confirmation.

• Railway receipt #2924-4747.

Thank you very much for your assistance.

Best regards,
Abrahan Saravia Coca
(saravia_25800_est@uap.edu.bo)

Hello,

Your payment was canceled on September 27th, and you attempted to pay again on September 28th. It your payment failed due to insufficient funds on September 28th.

Hello Railway Support,

Thank you for your previous response. I understand that my payment on September 27, 2025 was canceled and not applied to my account.

Since my bank shows that the $20.00 USD charge was successfully deducted (receipt #2924-4747), I would kindly request:

1. A confirmation of the refund process for this payment.

2. The expected timeframe for the refund to appear back in my bank account.

3. If possible, a Stripe refund reference/transaction ID so I can track it with my bank.

I have attached my bank statement screenshot and the Railway receipt for your reference.

Thank you for your assistance and clarification.

Best regards,
Abrahan Saravia Coca
(saravia_25800_est@uap.edu.bo)

I would like to clarify my situation regarding the September subscription payment.

• On September 27, 2025, $20.00 USD were successfully deducted from my Visa card (receipt #2924-4747).

• My bank confirms the payment as completed (screenshot attached).

• However, Railway marked this payment as canceled and did not apply it to my account.

• As a result, I now see a new invoice dated September 28, 2025, also for $20.00 USD.

This means I am being asked to pay twice for the same subscription period, even though I already paid on September 27.

I kindly request one of the following resolutions:

1. Manually apply the September 27 payment to my account and mark the September invoice as paid.

2. Or, if that is not possible, refund the September 27 payment immediately and waive the duplicate September 28 invoice, since this was not my fault.

I fulfilled my obligation by paying on September 27, and I should not be required to pay again for the same billing cycle.

Hello,

- On September 27th, 2025, your payment was canceled. It will be automatically returned to you and not deducted from your bank account. There's nothing for us here to refund.

- On September 28th, your payment (for the same invoice) failed due to insufficient funds. You'll need to either provide a payment method that has sufficient funds or add funds to your payment method. Again, there is nothing for us to refund here, since payment was not actually made.

Thank you!
- Railway Support