Payment got deducted but still showing unpaid

abbhiz
HOBBYOP

a month ago

Dear Railway Support Team,

I am writing to bring to your attention an issue with invoice #282CE1AA-0009 for the amount of $15.

I have already completed the payment via my credit card (MasterCard ending in 3140) and received confirmation of the bank transaction:

  • Transaction Number: MT252600076000010026405

  • Amount: $15

However, when I log into my Railway account, the invoice is still marked as "Unpaid", and I see an error message stating:

"Your card was declined. Please pay your invoice to avoid disconnection of services."

Please investigate this discrepancy and update the invoice status ASAP as all my services are currently stopped.

Thank you for your assistance.

Best regards,
Navam

Closed

1 Replies

Railway
BOT

a month ago

Hey there! We've found the following might help you get unblocked faster:

If you find the answer from one of these, please let us know by solving the thread!


Status changed to Closed brody โ€ข 29 days ago


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