Hello everyone,

I'm posting on behalf of a client to get some help with a critical bug we've encountered on the billing page. We're unable to update their payment method.

When we attempt to replace their existing credit card with a new one, the process fails to complete successfully, even though a verification charge is made to the new card.

Here are the exact steps we've taken to reproduce the issue:

1. We navigated to the client's workspace billing page: https://railway.com/workspace/billing

2. In the "Payment Method" section, we clicked the "Replace" button.

3. We entered all the required details for the client's new, valid credit card and submitted the form.

Expected Result: The new credit card details should be saved, and the billing page should reflect this change, showing the new card as the active payment method for the account.

Actual Result: A small verification charge (one rupee) was successfully debited from the client's new card, confirming it is valid. However, the billing page did not update. It continues to display the old card details, and the new card information is not saved. We have tried this multiple times with the same result.

This is preventing us from updating our client's billing information to maintain their service subscription.

Has anyone else experienced this, or does anyone have a suggestion on how to resolve it?

Our Environment:

• Browser: Chrome

• Operating System: Windows 11

Thanks in advance for any help.

Best regards,
Pranav Kumar