Unable to Upgrade Pro Plan
xtigin
HOBBYOP

2 months ago

Hi there, I'm unable to upgrade my Hobby Plan to Pro Plan. When I clicked to Upgrade to Pro > bar stuck in loading function but never proceed with charging. Could you please assist me on this matter? Thanks!

Attachments

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Solved
pray1

7 Replies

Railway
BOT

2 months ago

Hey there! We've found the following might help you get unblocked faster:

If you find the answer from one of these, please let us know by solving the thread!

Railway

Hey there! We've found the following might help you get unblocked faster: - [🧵 SMTP Issue After Purchasing Hobby Plan](https://station.railway.com/questions/smtp-issue-after-purchasing-hobby-plan-68ada31c) - [🧵 Issue with Pro Plan upgrade](https://station.railway.com/questions/issue-with-pro-plan-upgrade-b4932b9b) - [🧵 Problem to Deploy](https://station.railway.com/questions/problem-to-deploy-643b5e0a) If you find the answer from one of these, please let us know by solving the thread!

xtigin
HOBBYOP

2 months ago

Not necessary :(

itsrems
EMPLOYEE

2 months ago

Hey there, could you try again and let me know if an error message pops up after some time?

-11

Status changed to Awaiting User Response Railway • about 2 months ago

itsrems

Hey there, could you try again and let me know if an error message pops up after some time?

xtigin
HOBBYOP

2 months ago

still same, updated screenshot available

Attachments

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image.png

Status changed to Awaiting Railway Response Railway • about 2 months ago

sarahkb125
EMPLOYEE

2 months ago

Hi there,

It seems you have an unpaid invoice, which is why this is happening. You should pay that invoice, then you'll be able to upgrade.

Best

The Railway Team

Status changed to Awaiting User Response Railway • about 2 months ago

Status changed to Solved sarahkb125 • about 2 months ago

sarahkb125

Hi there,It seems you have an unpaid invoice, which is why this is happening. You should pay that invoice, then you'll be able to upgrade.BestThe Railway Team

xtigin
HOBBYOP

2 months ago

there is issued DUPLICATE invoice. could you please fix it?

Attachments

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Status changed to Awaiting Railway Response Railway • about 2 months ago

angelo-railway
EMPLOYEE

2 months ago

I have voided that invoice, can you attempt the payment again?

Status changed to Awaiting User Response Railway • about 2 months ago

Railway
BOT

a month ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway • about 1 month ago

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