8 days ago
I was using railway volume since last two days and tested that it was mounted properly.
Just one hour ago, while my team is checking through the data, the data suddenly got wiped out and now my volume does not have any data anymore.
May i know why did this happen and how can i retrieve the data?
6 Replies
8 days ago
Hey there! We've found the following might help you get unblocked faster:
🧵 Data loss issue – Chatwoot service volume emptied unexpectedly
🧵 Need guidance: Adding PgBouncer to existing production PostgreSQL without data loss
If you find the answer from one of these, please let us know by solving the thread!
Railway
Hey there! We've found the following might help you get unblocked faster: - [🧵 Data loss issue – Chatwoot service volume emptied unexpectedly](https://station.railway.com/questions/data-loss-issue-chatwoot-service-volum-6b014790) - [🧵 Need guidance: Adding PgBouncer to existing production PostgreSQL without data loss](https://station.railway.com/questions/need-guidance-adding-pg-bouncer-to-exist-4e29f0c1) - [📚 Backups](https://docs.railway.com/reference/backups) - [🧵 Database / Data Loss](https://station.railway.com/questions/database-data-loss-8f9775a1) If you find the answer from one of these, please let us know by solving the thread!
8 days ago
i saw that it will require the engineer from railway to help investigating it. Can we get some help ?
8 days ago
This thread has been marked as public for community involvement, as it does not contain any sensitive or personal information. Any further activity in this thread will be visible to everyone.
Status changed to Open brody • 8 days ago
8 days ago
hey, which service was the volume attached to? (i.e a repo, a db, etc.) and how did you verify/test that it was mounted correctly?
did you have any recent deployments/config changes that might cause it, or are you able to provide any logs from the service that could potentially wipe it at the app level? startup scripts or init jobs that could wipe the path (e.g., rm -rf on boot) in use?
8 days ago
i mounted a volume, storage volume.
how i test it: I submit a data, then redeploy the repo to ensure the data is persistent.
there is no deployment / config change when this happened, team was using the system
8 days ago
yeah then im not quite sure, not familiar how data can get deleted unless its on an app level change or manual deletion of the volume data.
8 days ago
its not really deleted, it is just gone suddenly. like this
Data loss issue – Chatwoot service volume emptied unexpectedly