I cleared my cache and cookies now I can't access my projects
ginslayer
HOBBYOP

2 months ago

I have a paid Railway account. After clearing cookies, Railway redirects me to a non-existent org URL and I cannot access my dashboard or projects. My services are still running in production. This is blocking active development. Please rebind my user to the correct workspace and reset org routing.

Closed

8 Replies


2 months ago

Could I get a screenshot of the "non existent org URL"?


Status changed to Awaiting User Response Railway 2 months ago


ginslayer
HOBBYOP

2 months ago

This the only thing that shows, I used my credit card to try add my details a second time in the hopes my projects would show, but they did not my app is still online, so I just figured it some kind of caching or authorization issue, I cleared the cache from inside devtools, I think that may have something to do with it.


Status changed to Awaiting Railway Response Railway 2 months ago


2 months ago

Hey, you have logged into the wrong Railway account. Please use the same method you used originally.


Status changed to Awaiting User Response Railway 2 months ago


ginslayer
HOBBYOP

2 months ago

it will not allow me to log in anyway if i try and use github, google password nothing works it take me to the same screen or a 404 error




Status changed to Awaiting Railway Response Railway 2 months ago


2 months ago

You would need to log in to Railway via the same account / email you had used to create the original Railway account.

You are seeing a 404 because you have logged into a Railway account that has never had access to your Railway project in your original account.


Status changed to Awaiting User Response Railway 2 months ago


ginslayer
HOBBYOP

2 months ago

I dont know how many times I have to explain this; I have two emails johnfarmer43@gmail.com and gabby1905@live.com I cannot login with either email. you need to check saved cache, cookie session, authentication and authorization I cannot change password i cannot navigate back I cannot change emails.


Status changed to Awaiting Railway Response Railway 2 months ago


2 months ago

I'm sorry, but we are not able to help further here. You would need to log into the correct account, and only you would know the correct account to log into.


Status changed to Awaiting User Response Railway 2 months ago


Status changed to Closed brody 2 months ago


Loading...