I paid, but I didn't get my subscription
danielm02-app
FREEOP

2 months ago

I recently paid for the Hobby plan. Everything was going well; the money was withdrawn from my card, but I didn't get the plan. My railway account still shows that I have the free plan, and my new subscription does not appear in my railway history.

Solved

2 Replies

Railway
BOT

2 months ago

Hey there! We've found the following might help you get unblocked faster:

If you find the answer from one of these, please let us know by solving the thread!

brody
EMPLOYEE

2 months ago

Hello,

You paid an old outstanding invoice, but since it remained unpaid for an extended period, your Railway account was cancelled.

To continue using Railway, you'll need to upgrade to a paid plan again through your workspace's plans page: https://railway.com/workspace/plans

Best regards,

The Railway Team

Status changed to Awaiting User Response Railway • about 2 months ago

Status changed to Solved brody • about 2 months ago

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