6 months ago
Hi Railway Team,
I was charged $1 four times while trying to verify my card, but I still can’t proceed with subscribing to the Hobby plan. Can you please check why this is happening and if the verification charges can be refunded?
Thank you!
7 Replies
6 months ago
Hey there! We've found the following might help you get unblocked faster:
If you find the answer from one of these, please let us know by solving the thread!
6 months ago
Any Reply?
6 months ago
The payment processor error code is reporting insufficient funds for the charge. Thanks
Status changed to Awaiting User Response Railway • 6 months ago
david
The payment processor error code is reporting insufficient funds for the charge. Thanks
6 months ago
"PaymentError: Prepaid cards can't be used for subscriptions. Please use a regular credit card."
now it charge me 6times 1$ each hahaha
Status changed to Awaiting Railway Response Railway • 6 months ago
6 months ago
Unfortunately, we don't support certain types of prepaid cards for fraud & abuse reasons. Please use a credit card.
Sorry we're unable to help you out further here.
Status changed to Awaiting User Response Railway • 6 months ago
Status changed to Solved ray-chen • 6 months ago
ray-chen
Unfortunately, we don't support certain types of prepaid cards for fraud & abuse reasons. Please use a credit card.Sorry we're unable to help you out further here.
6 months ago
How about refund for the 6$?
Status changed to Awaiting Railway Response Railway • 6 months ago
Status changed to Awaiting User Response Railway • 6 months ago
Status changed to Solved jake • 6 months ago