10 months ago
Hi Railway Team,
I was charged $1 four times while trying to verify my card, but I still can’t proceed with subscribing to the Hobby plan. Can you please check why this is happening and if the verification charges can be refunded?
Thank you!
7 Replies
10 months ago
Hey there! We've found the following might help you get unblocked faster:
- 🧵 PaymentError: Your card was declined. Payment verification failed!
- 🧵 Multiple Card Charges but Service Not Working
- 🧵 Payment Error: Your card was declined.
If you find the answer from one of these, please let us know by solving the thread!
10 months ago
Any Reply?
10 months ago
The payment processor error code is reporting insufficient funds for the charge. Thanks
Status changed to Awaiting User Response Railway • 10 months ago
david
The payment processor error code is reporting insufficient funds for the charge. Thanks
10 months ago
"PaymentError: Prepaid cards can't be used for subscriptions. Please use a regular credit card."
now it charge me 6times 1$ each hahaha
Status changed to Awaiting Railway Response Railway • 10 months ago
10 months ago
Unfortunately, we don't support certain types of prepaid cards for fraud & abuse reasons. Please use a credit card.
Sorry we're unable to help you out further here.
Status changed to Awaiting User Response Railway • 10 months ago
Status changed to Solved ray-chen • 10 months ago
ray-chen
Unfortunately, we don't support certain types of prepaid cards for fraud & abuse reasons. Please use a credit card. Sorry we're unable to help you out further here.
10 months ago
How about refund for the 6$?
Status changed to Awaiting Railway Response Railway • 10 months ago
Status changed to Awaiting User Response Railway • 10 months ago
Status changed to Solved jake • 10 months ago