Hey there! We've found the following might help you get unblocked faster:

• 🧵 Resolving Railway Account Access Issue after Email Change

• 🧵 Lost Admin Access After GitHub User Became Organization

• 🧵 Lost Admin Access After GitHub User Became Organization

If you find the answer from one of these, please let us know by solving the thread!

Hi Alex, I can force-update this email to link to your old account. However, you will lose access to this account. Can you confirm this is ok with you?

Yes it is okay! Thank you!

Hey Alex, could you please try and login using your original account now? As you may have lost access to this account you can contact us via email.

Hi! No i can't see the information yet. I am still seeing the "new account" info.

Hey Alex. Taking over here. What's the email on the old account? Or any identifying stuff that could help us find it

The email was ateper@fi.uba.ar. It was linked throug my github account. My full name is Alex Teper

Given that email, you should be able to just sign in via the Magic Link. From there, you can add yourself to the projects, transfer ownership to the ateper@fi.uba.ar account, and then add your GitHub there

No i can't. I have lost access to that email ateper@fi.uba.ar because it was my student email. Now i am using my personal email alexteper00@gmail.com.

I used Railway with the email ateper@fi.uba.ar for years signin via github, then i changed my github account to the email alexteper00@gmail.com and lost access to the email ateper@fi.uba.ar and Railway. When i try to sign in in railway using alexteper00@gmail.com (wich is my main email in github now) i cann't see my previous projects on railway.

Could you help me change the ownership of my email? I am paying the suscription but i cant access the account

You already have an account on that email. What I can do is, if you have a different email, swap in that email for a new email that is not used by a new account

(Or you can delete this existing account, and I will swap in that current email)

Let me know what you want to do

I've deleted my account associated with alexteper00@gmail.com. Can you link my previous account (ateper@fi.uba.ar) to the email alexteper00@gmail.com and github?

Done! You should be able to sign in via magic link

No, i can't see my previous projects yet. It is like a new account. Can you try one more time? How exactly should i log in?

Try this: https://railway.com/team/invite/1etD4YdycnFu1YxQt1rpy

You can join your other workspace as an admin.

Hi. No that is not working.

Can you remove and stop my billing with debit card (i am paying for an account were i can't access) and delete the projects from that account and i will create them again in a new account?

Ok - stopped all resources and cancelled the hobby subscription under ateper@fi.uba.ar