Hey there! We've found the following might help you get unblocked faster:

• 🧵 My trial is expired

• 🧵 Your Trial has Expired

• 🧵 Trial expired after just registering

If you find the answer from one of these, please let us know by solving the thread!

My Postgres instance cannot start.
It fails with “Network is unreachable / Connection timed out”.
The cluster seems stuck after trial expiration.
Please reprovision or unlock the volume.

Hello,

Restoring your services is a manual process.

You must manually redeploy the services that were shut down.

https://docs.railway.com/reference/pricing/faqs#my-services-were-stopped-what-do-i-do

Best,

The Railway Team

Hi team,
My Postgres service cannot start after trial suspension. I already redeployed manually multiple times.
The logs show “Network is unreachable / Connection timed out” when connecting to postgres.railway.internal.
The cluster is stuck and the volume cannot be mounted.
Please unlock or reprovision the Postgres instance while preserving the attached volume.
This is blocking my production environment.

Hi team,

My Postgres service has multiple volumes associated with it after the trial suspension and recovery.
The service is currently mounting the volume vol_2sxwbm377t90o6k9, but my actual data is on the previous volume (likely postgres-volume-AHfa or the detached zealous-volume).

The database starts and shows “Database directory appears to contain a database”, but it contains NO user tables because the wrong volume is attached.

I need you to reattach the correct original volume containing my previous data.
Please mount the original volume back to this Postgres service.

This is a data recovery request.

Service ID: (cole aqui)
Current attached volume: vol_2sxwbm377t90o6k9
Correct volume (one of these): postgres-volume-AHfa or zealous-volume

Thank you.

I’m sorry, but we do not offer data recovery services. Since you had changed the volume's, you are responsible for restoring the original configuration.

Hey, as mentioned above, Railway is not responsible for any data recovery in this case as you have changed the volume settings yourself. Have you tried to swap the volumes back? This can be easily done as shown in the attached video.