Hey there! We've found the following might help you get unblocked faster:

• 🧵 Account Email Change

• 🧵 Cannot Change Billing Email for Hobby Plan

• 🧵 change login email

• 🧵 Lost access to my account after github email was changed

If you find the answer from one of these, please let us know by solving the thread!

For many email change requests, we get reports that sometimes it is sent to spam folder, can you confirm this is not the case. If you have ruled it out, I can make this thread private and then make it so that we can look into why you aren't getting the email.

Thanks, but I’m not sure what you mean regarding spam? The problem is that the field form does not allow me to update my email address. The field form is not accepting a new email address. The account setting email field form sends an error message. The billing info email field form simply does not work… Nothing happens when I try to change the email address. I’m not asking for emails to be sent to me. I’m asking you to fix a form field that does not allow me to change my old email address to a new email address in the form field and therefore register my account with the new email address. I need to change the email address associated with my railway.com account. But the form fields do not allow me to do this. They produce error, messages, or simply do not respond.

Noted, so it's just not sending. Lemme raise the bug then. In the meantime, can you give me the target email you want me to change the email to?

Thanks Angelo. It appears that it will not allow a change in the form field. And thanks for trying to make the change on your side manually. My Original /current account and billing email is set to troberts@franklinstreet.com. My Railway.com account and billing email need to change to my new email address: timothy@vitalechoes.com.

Hmmm, this explains the reason why we don't trigger the email. There is already an account with this email. Mind if you delete that one first?

ok - I deleted my other Railway.com account (free account) associated with timothy@vitalechoes.com. However, when I go back to my current account (Hobby), I still can not change my email address from troberts@franklinstreet.com to timothy@vitalechoes.com. Can you please escalate and help get this fixed? Thanks Angelo!

Angelo, And just to be specific, Railway is not letting me update any of the Account Information fields under Account Settings...so it is not just my email, you are also not letting me update the "username" or "name" fields. See attached...

And I tried to use a 3rd email address, one that was not associated with any other Railway accounts, and Railway would not let me do that either. So your theory about another account being the issue may not be correct here?

However, Railway did just let me update my Billing Info email address a few minutes ago. It previously would not let me update the email field under Billing Info but suddenly it is working.

Can you please escalate and get this resolved?

Okay! Done, changed your email, can you confirm it's changed?

(Will address the bug a bit later.)

PLEASE HELP!!!!

I have been going back and forward with you guys for three days now. (messaging with Angelo using station.railway.com). This issue has become critical.

It started when I needed to change my email address associated with my Hobby Account Settings  sections of Railway.com. However, your platform would not allow me to update any field in the Account Settings section. It gave me an error when I clicked on "update info".

I still need to change my email address from troberts@franklinstreet.com to my new company email address timothy@vitalechoes.com.

Angelo noticed that I also had a Railway.com trial account and that it was using timothy@vitalechoes.com. So he asked me to delete my Trial account associated with timothy@vitalechoes.com, assuming that was the reason I could not update my original account info. I did, but nothing changed. I informed him that the error was with all form fields in the Account Info section - not just the email form field.

So Angelo tried to change my email address manually, and asked me to "try it now". So I tried to log into Railway.com today using the trobers@franklinstreet.com so I could finally update my email address in the account settings field.

However, I now get an error message saying I cannot log in to Railway.com using troberts@franklinstreet.com. I assumed that email address must have been manually changed by Angelo to timothy@vitalechoes.com, so I tried to log in to Railway.com again using the new desired email address of timothy@vitalechoes.com. Instead of letting me log into my current Hobby plan, Railway created a new Trial account for timothy@vitalechoes.com. It was not my original account - it was a new Trial and it did not contain n8n and Flowise.

You guys have put me in a very difficult place. I need you guys to take this issue seriousl.

Please either allow me to access troberts@franklinstreet.com account again AND you fix the form fields to allow me to update my account info myself OR you manually update my troberts@franklinstreet.com account with the admin email associated with the account and billing info fields to timothy@vitalechoes.com.

Note that my account (original troberts@franklinstreet.com) should have n8n and Flowise loaded.

I have again deleted the new trial account associated with timothy@vitalechoes.com that was created this morning when I tried to log into Railway.com using that email address.

Please elevate this request to urgent status, and then give me detailed instructions on how I should log in to my Railway.com account- which email (same password?).

Thank you in advance for resolving this issue!

Timothy